User Agreement | Egan-Jones Proxy Services

Last updated: November 11, 2026

This User Agreement sets the terms on which individuals may use the client platforms, portals and other client-facing services of Egan-Jones Ratings Company ("Egan-Jones", "we", "us" or "our"), including our reports, data, analytics, and access through our application programming interfaces (APIs) and other connectors (together, the "Services").

The Services are provided to organizations ("Clients") under written agreements with Egan-Jones (each a "Client Agreement"). You may use the Services only as an individual authorized by a Client (an "Authorized User"). By signing in to or otherwise using the Services, you agree to this User Agreement. If a Client Agreement conflicts with this User Agreement, the Client Agreement controls. Fees, service levels and the allocation of liability between Egan-Jones and a Client are set out in the Client Agreement.

1. Accounts and access

Access is by invitation. Accounts are created by Egan-Jones or by a Client's administrator, who decides each Authorized User's role and permissions.
Each account is for one named person. You must not share your sign-in details or let anyone else use your account.
You must keep your credentials secure, use any additional security measures we make available, and tell us promptly at compliance@egan-jones.com if you suspect unauthorized access to your account.
You are responsible for activity under your account. The Client is responsible for the activity of all its Authorized Users and for keeping its user list current, including removing people who no longer need access.
We may suspend an account where we reasonably believe it is being misused or its security has been compromised. We will tell the Client promptly unless the law prevents us.

2. Client information and instructions

The Client is responsible for the accuracy and completeness of the information it gives us and for keeping it current.
Where the Services act on a Client's instructions, we act on instructions given through the Services or as the Client Agreement provides, within the deadlines shown in the Services.
The Client is responsible for confirming that it has authority to give those instructions, and for its own policies, fiduciary duties and regulatory obligations.

3. Services that depend on third parties

Some Services depend on information or action from third parties, such as data providers, custodians and other intermediaries. We are not responsible for delays or failures caused by information that was not delivered to us, was delivered late or incomplete, or by a third party that failed to act. Where practicable, we will tell the Client when we become aware of such a problem.

4. Reports, ratings and recommendations

Our reports, ratings, recommendations and analysis are statements of opinion prepared by our analysts, using public information, licensed data and information provided to us. They are not investment, legal or tax advice, and they are not a recommendation to buy, sell or hold any security.
Despite our review processes, reports may contain errors. If you believe a report contains an error, tell us. We will review it and, where needed, publish a correction.
Reports and other Services content are confidential and licensed for the Client's internal use. You may share them within the Client, with its auditors, regulators and professional advisers, and as the Client Agreement otherwise allows, but you may not publish, resell or redistribute them.

5. Reports and filings prepared through the Services

Where the Services help a Client prepare reports or regulatory filings, they do so based on the information recorded in the Services and provided by the Client. Unless the Client Agreement says otherwise, the Client is responsible for reviewing them, for the accuracy of the information it provides, and for filing on time.

6. APIs and connected applications

If we give the Client access to an API or another connector, you must keep any API keys or tokens confidential and use them only for the Client's authorized purposes, within any usage limits we set.
If you connect an artificial intelligence assistant or other application to the Services, it acts on your behalf with your permissions. You are responsible for the actions it takes, and you should connect only applications your organization has approved.

7. Acceptable use

You must not:

use the Services in breach of any law or regulation, the Client Agreement or this User Agreement;
access data or accounts you are not authorized to access, or try to get around permissions, security measures or usage limits;
copy, scrape, reverse engineer, decompile or attempt to extract the source code of our platforms, except where the law allows it despite this restriction;
use the Services or their content to build or improve a competing product or service, or to train artificial intelligence or machine learning models, except as the Client Agreement allows;
introduce viruses or other harmful code, or carry out load, penetration or vulnerability testing without our written consent; or
remove or alter any proprietary notices.

8. Client data and confidentiality

As between Egan-Jones and the Client, the Client owns the information it provides to us ("Client Data").
We use Client Data to provide and support the Services, to keep records, to meet our legal and regulatory obligations and to improve the Services. We may use Client Data in aggregated or de-identified form that does not identify the Client or any individual.
We keep Client Data confidential. We disclose it only to our personnel and service providers who need it to provide the Services, to third parties as needed to carry out the Client's instructions, as the Client directs, or as the law requires.
We maintain information barriers between our business lines, and Client Data is made available within Egan-Jones only where our policies allow.
Our Privacy Policy describes how we handle personal information, and our Data Retention Policy describes how long we keep records.

9. Availability and changes to the Services

We work to keep the Services available, but they may be unavailable from time to time for maintenance, upgrades or reasons beyond our control. Any service level commitments are set out in the Client Agreement.
We may update the Services and add, change or retire features. Changes that materially affect a Client's subscription are handled under the Client Agreement.
Features we label as preview, beta or "coming soon" are provided as is and may change or be withdrawn.

10. Suspension and termination

Your access ends when the Client removes you or when the Client Agreement ends. We may also suspend or end your access for a breach of this User Agreement, for a security risk, or as the Client Agreement allows. Sections 4, 7, 8, 11 and 12 survive the end of your access.

11. Disclaimers and limitation of liability

Except as stated in the Client Agreement, the Services are provided "as is", and Egan-Jones disclaims all other warranties to the fullest extent permitted by law. Any claim relating to the Services must be brought by the Client under the Client Agreement, and Egan-Jones's liability is governed and limited by that agreement.

12. Governing law

Unless the Client Agreement provides otherwise, this User Agreement is governed by the laws of the State of New York, without regard to its conflict of laws rules, and the state and federal courts located in New York County, New York have exclusive jurisdiction over any dispute arising from it.

13. Changes to this User Agreement

We may update this User Agreement by posting a new version with a new "Last updated" date. If we make material changes, we will notify Clients in advance where practicable. Continued use of the Services after a change takes effect means you accept it.

14. Contact us

Questions about this User Agreement can be sent to compliance@egan-jones.com or to Egan-Jones Ratings Company, Attn: Compliance, 1120 Avenue of the Americas, 4th Floor, New York, NY 10036. For help with your account, contact your Egan-Jones client service representative.